All goods sold by Vani-T come with a warranty to be free from any defects or faults. This warranty is not transferable.
Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances.
Warranty claims will only be recognised within seven (7) days of delivery of product and only if the product is found to be faulty or defective.
A large percentage of returned goods are found to be not faulty. If the returned goods are determined by Vani-T to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible.
All warranties are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, or physically damaged.
Please note that every effort is made to match colours shown on our website with actual product colours, unfortunately variances may occur on individual computer, tablet, and smart phone screens.
Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Vani-T.Vani-T is not responsible for any parcel missing in transit, on its return back to Vani-T.
NOTE: The customer acknowledges the products ordered are classified as ‘natural based’ and therefore can have slight variations in colour from batch to batch; as such there may be variances in the product from order to order, the customer acknowledges that these changes are out of our control. Only synthetic colours can achieve colour consistency, and therefore we cannot guarantee natural colours have this same feature.
Please select products carefully when ordering as we do not offer exchange of goods.
INCORRECT, MISSING OR DAMAGED PRODUCTS
Please report any discrepancies to Vani-T within 24 hours of receipt of delivery. This can be done via email to firstname.lastname@example.org or via phone 1300 780 340. Returned product(s) must be in its original condition and include all the original packaging. Any attempt to use the incorrect product will be deemed to be acceptance by the customer of the product(s) as a satisfactory substitute for the one that was ordered, and no further claim can be raised thereafter. Vani-T owns the title of any extra goods shipped with your order that have been despatched in error.