SHIPPING & DELIVERY

Where does VANI-T ship? 

We ship worldwide from our Australian warehouse. 

How much does it cost? 

AUSTRALIA/NEW ZEALAND:

Orders Over $99.00 AUD: FREE Standard Delivery (2-8 Business Days*) 
Orders Under $99.00 AUD: $13.95 AUD Standard Delivery (2-8 Business Days*) 
Express: $24.95 AUD Flat Rate Express Delivery (1-4 Business Days*) 

INTERNATIONAL (EXC. UNITED STATES):

Orders Under 1kg: $19.95 AUD Express Delivery (2-5 Business Days*) 
Orders 1kg to 2kg: $29.95 AUD Express Delivery (2-5 Business Days*) 
Orders 2kg to 5kg: $39.95 AUD Express Delivery (2-5 Business Days*) 
Orders 5kg to 10kg: $59.95 AUD Express Delivery (2-5 Business Days*) 
Orders Over 10kg: $99.95 AUD Express Delivery (2-5 Business Days*)

Please note: Freight charges do not include any applicable duties and import fees, which may apply upon entry into your country. It is the buyer’s responsibility to understand their country’s import trade regulations, as these can change at any time.

UNITED STATES:

Orders Under 1kg: $33.50 AUD Express Delivery (2-5 Business Days*) 
Orders 1kg to 2kg: $42.50 AUD Express Delivery (2-5 Business Days*) 
Orders 2kg to 5kg: $59.95 AUD Express Delivery (2-5 Business Days*) 
Orders 5kg to 10kg: $89.50 AUD Express Delivery (2-5 Business Days*) 
Orders 10kg to 20kg: $145.50 AUD Express Delivery (2-5 Business Days*) 
Orders Over 20kg: $223.95 AUD Express Delivery (2-5 Business Days*)

Please note: Due to recent import trade regulations within the United States, orders are now shipped DDP (Delivered Duty Paid). Customers will not incur any applicable duties and import fees upon receipt.

How long will it take for your order to be processed? 

You will receive a confirmation email from VANI-T to confirm that your order has been placed. VANI-T orders placed before 12.00pm (ACST) Monday - Friday (excluding public holidays) will be processed on the same day. Orders placed after 12.00pm (ACST) will processed the next business day. 

How long will it take to ship?

Once your order has been dispatched, you will receive an email from VANI-T with tracking information. If you don’t receive an email, please check your junk mailbox. If you still can’t find it, it’s possible we have an incorrect email address for you. Please contact VANI-T customer service team at hello@vani-t.com or call us on +61 8 8206 8700 (Monday to Friday 9.00am – 5.00pm ACST) with your name and order number to enable us to check the status of your order.

Are you having problems with your tracking? 

In some cases, the carrier takes 1-2 business days to register your shipment status on their website. However, if your tracking number isn’t updating or working at all, please contact VANI-T customer service team at hello@vani-t.com or call us on +61 8 8206 8700 (Monday to Friday 9.00am – 5.00pm ACST). 

What if I'm not home when my order is delivered?

Unless specified, for all orders there is a standard ATL (authority to leave) as long as there is a safe place to leave your parcel. If you do not wish to have an ATL, please leave a note upon checkout. 

If there is no safe place to leave your parcel, the courier will take it to your local post office for collection. 

*Disclaimer:

Customers may experience a delay with dispatch and delivery during sale and/or product launch periods.

VANI-T is not responsible for any delays caused by the freight carrier, especially during high-volume seasons. All delivery times are estimated. VANI-T cannot guarantee delivery dates.

If you have not received your package within 7 business days of placing the order, contact us with your full name as well as your order number and we’ll look into the matter immediately.

VANI-T is not liable for missing parcels due to any errors on the customer or the freight carrier’s behalf.