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FAQ


Do you test your ingredients, formulas or finished products on animals?+

VANI-T does not participate in animal testing. A small selection of our mineral cosmetics do contain Beeswax and Carmine which are animal by-products.

Are VANI-T Minerals vegan?+

Our entire mineral cosmetics range is vegan, except for the following products: Lip Definers, Eye Definers, Lip Colours and Lip Glaze - contain Beeswax Red Lip Colour - contains Carmine

Are VANI-T Minerals gluten free? +

Yes they are, however if you experience any allergies or sensitivities we always advise a patch test first as a precaution.

What does certified organic mean?+

It is a certification process for producers of organic agricultural products. Requirements vary from country to country, and generally involve a set of production standards for growing, storage, processing, packaging and shipping that include: Avoidance of most synthetic chemical inputs Use of farmland that has been free from chemicals for a number of years Keeping detailed written production and sales records Physical separation of organic products from non-certified products Undergoing periodic on-site inspections

Are VANI-T products certified organic?+

VANI-T products as a whole are not certified organic however they are rich in natural and organic ingredients, and high in vitamins, actives, luscious natural oils and pure botanicals. A few of the ingredients used in our products are however certified organic, such as Aloe Vera. Minerals cannot be certified organic as they are mined from the earth, and miners have no control on what has happened to the land over the centuries. When formulating products, VANI-T is extremely cautious of what ingredients are used without compromising the quality, feel and effectiveness. VANI-T would never use ingredients that are known to cause harm, and where possible they are required to be organic or naturally derived.

What products are 100% natural and organic? +

The following products do not require a preservative system, therefore are 100% natural and organic: Powder Foundation Powder Blush Diamond Dust Colour Crystals Eye Definer Lip Definer The balance of the minerals range contains phenoxyethanol as its preservative system. Phenoxyethanol is present in nature, e.g. sage and rose. Note: we do not use parabens which are widely used in the industry.

Do VANI-T products use palm oil derived ingredients?+

All VANI-T products contain/use ingredients that are sourced from sustainable & renewable resources wherever possible. Our raw material manufacturers have a “sustainability policy” in place, and this covers materials sourced from natural sources. They advise any palm oil used in products is sourced from members of RSPO (Roundtable on Sustainable Palm Oil). However, we are looking at removing palm oil where we can.

Do VANI-T products contain nano-tech particles?+

None of our products contain nano particles. They tend to be used in sunscreen where zinc is very finely ground so that it appears "invisible" on the skin. Ours on the contrary are larger particles to give the coverage needed in a foundation.

Can the colour of a mineral foundation vary from batch to batch?+

Due to variances in mineral oxides mined from different locations, minor colour variations may be noted from batch to batch and are beyond our control. A formulation may appear different by visual comparison - however the applied colour would be the same, if not very similar, to the previous batch and is therefore deemed as similar as can be for a pure, natural, mineral colour product. The only way to achieve exact colour every time is to add FD&C (synthetic) dyes which many commercial mineral cosmetic companies do - then it is no longer a PURE mineral product.

Is Mineral Lash ok to use on lash extensions?+

Yes it is as it is not waterproof nor is it oil based.

Is spray tanning safe for pregnant women?+

Research does not show any dangers to pregnant women. However, as a precaution we suggest checking with your doctor especially in the first trimester.

What payment methods do you accept online?+

We use PayPal Australia for an efficient and secure service.

Is your site secure?+

PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.

How can I check the status of my order?+

On submitting your order and once payment has been approved, you will receive an order confirmation email which will include a summary of your order, order total and an order number which can be used for any enquiries via email on sales@vani-t.com or alternatively call our customer service department on 1300 780 340.

When will I receive my order?+

Express shipping within Australia will generally arrive within 24 - 48 hours from your order confirmation. Please keep in mind that terms and conditions can apply, such as courier procedures outside of VANI-T’s control, and busy periods such as Christmas. Otherwise allow up to 7 business days from your order confirmation for standard shipping arrangements. For a full list of terms, please refer to VANI-T’s Shipping Policy.

Do you accept returns?+

Please select products carefully when ordering as we do not offer exchange of goods. Report any order discrepancies to VANI-T within 24 hours of receipt of delivery. Warranty claims will only be recognised within 7 days of receipt of delivery and only if the product is found to be faulty or defective. For a full list of terms, please refer to VANI-T’s Returns Policy.

Do you ship overseas?+

The purchase of products from this site is available to customers within Australia only. For a full list of VANI-T’s International Distributors, please refer to Where To Buy.

Experiencing technical difficulties with the shopping cart?+

To ensure a great shopping experience, please contact sales@vani-t.com if you are having any technical difficulties. Alternatively call our customer service department on 1300 780 340.

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